Frequently asked questions

Check out our list of frequently asked questions

Sizes and fit

How to choose the right size?

Every product in our store has a detailed size chart, available on the product page. We recommend measuring your bust, waist, and hip circumference and comparing the results with the chart. If you have any questions, please contact our team and we'll be happy to help.

Do sizes vary by manufacturer?

Yes, some brands may have different sizing systems. Therefore, we always recommend checking the size chart for a specific product.

Orders and payments

What payment methods do you accept?

We accept credit/debit cards, bank transfers, BLIK, and cash on delivery. Details can be found on the payment page during checkout.

Can I change or cancel my order after it has been placed?

Yes, if your order has not yet been shipped. Please contact our customer service team as soon as possible with your order number.

Delivery and returns

Are products shipped from Poland?

Yes, products are shipped from our warehouse in Poland.

What are the delivery costs and times?

Shipping costs depend on the order value and the shipping method selected. Detailed information can be found in the "Delivery" tab. Standard delivery time is 2-5 business days.

Do you offer free shipping?

ak, for orders over PLN 250 we offer free delivery.

How can I return a product?

If a product doesn't meet your expectations, you can return it within 30 days of purchase. Simply complete the returns form available on our website and return the product to the address provided.

Do I have to pay for the return?

The cost of return is borne by the customer, unless the return is due to our fault (e.g. receiving the wrong product).

Customer service and other questions

How can I contact customer service?

Our customer service department is available Monday through Friday, 9:00 a.m. to 5:00 p.m. You can contact us by phone, email, or via the contact form on our website.

Do you offer discounts for regular customers?

Yes, we have a loyalty program where you can earn points for every purchase and redeem them for discounts. Additionally, newsletter subscribers receive special offers and discounts.