EXCHANGE
If you like the product but it's the wrong size, you can exchange it for another one. Below are two options for how to do this.
1 OPTION
Return the product for free via szybkozwroty.pl . The cost of an exchange, i.e., returning the new size, is 15 PLN , and the fee will be collected by the courier, or you can pay at a parcel locker upon delivery.
1. Complete the return form for the wrong size of the product at https://szybkiezwroty.pl/pl by selecting our store and following the instructions on the website
2. Complete the BOLDWEAR RETURN AND EXCHANGE FORM
3. pack the products in returnable packaging (you can use the same box in which you received the products.
4. Returned products must not show any signs of wear or damage. Products must have their original tags.
2nd OPTION
If you wish to return the products in a manner other than quick returns, you will be responsible for the shipping costs at the rates of the selected courier.
1. Complete the BOLDWEAR RETURN AND EXCHANGE FORM
2. order any courier and send the parcel to the following address:
BOLDWEAR Sp. z o. o.
UL. IWASZKIEWICZA 46,
52-211 WROCLAW
Returned products must not show any signs of wear or damage. Products must have their original tags.
Summary of the most important information:
– You have 30 days from the date of receipt of the package to return or exchange the product.
– The cost of returning the exchanged product other than via quick returns remains on your side, we do not accept parcels sent "cash on delivery"
– Please return the products in unused, clean condition, with tags attached.
– Underwear is not subject to returns.
– Send your package directly to the address provided. We do not accept returns at collection points.
Frequently asked questions
We're extending the returns period from 14 days to 30 days from the date you receive your order. Please consider this carefully.
Yes, you can. Absolutely. Just remember to include the returns and exchange forms or email us what you're returning and what you're exchanging.
You can easily combine returns from multiple orders into one package. Just provide all order numbers in the form or send us the information via email.
Need to exchange a product? We can help!
You can easily exchange it for:
a different size (for example, when L turned out to be too small)
another color (if navy blue isn't quite your thing)
Exchanges only work for identical models at the same price. Did you like a different model? The quickest way is to return it and place a new order for your desired product.
Important: We only process exchanges for domestic orders.
Your refund will be processed using the same method used to make your purchase. However, if you chose cash on delivery, please complete the BOLDWEAR RETURN AND EXCHANGE FORM according to the returns instructions. Most often, your refund will be credited to your account the same day! And even in the worst-case scenario, you won't have to wait longer than 7 business days.
Only if the purchased products were paid for cash on delivery upon receipt of the package. In this case, it is necessary to complete the account number in the BOLDWEAR RETURN AND EXCHANGE FORM .
Sure. Use the InPost app or the szybkozwroty.pl website. If you want to send your return via a courier other than Szybkozwroty.pl, then the shipping costs are your responsibility.
You can keep our box!
We know that you often find new uses for our packaging (and that's great!). So feel free to send your return in any other packaging—as long as the products are well-protected for travel.
Don't have any ideas for how to use the box? Send it back to us, and we'll give it a second life with future orders. This way, together we can take care of the planet 🌱
Of course!